Comcast: Upgrading to next-to-worst company ever

I hate to do this, but fair is fair: I can no longer say that Comcast has the worst imaginable customer experience of any of the monopolistic utilities. Since arriving out here on the Left Coast they've been nothing but helpful. Wait times are shorter. Appointments occur on time. CS reps actually seem interested in solving your problem and are equipped with the information to do so. This can't be the same company that provided cable in DC. Just can't be.